pelemento refund policy

 

At Pelemento, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer the following refund policy:

 

1. Eligibility for Refunds

We accept refund requests for the following reasons:

​

- Damaged or Defective Products: If your wall art arrives damaged or defective, please contact us within 30 days of receiving your order to request a refund or replacement.

​

- Incorrect or Incomplete Orders: If you receive the wrong item or if your order is missing items, please contact us within 30 days of receiving your order to request a refund or correction.

 

​

2. Refund Process

To request a refund, please contact our customer support team at hello@pelemento.com with your order number and a description of the issue. We may require photographic evidence of the damaged or defective items.

​

Once your refund request is approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please allow 10 business days for the refund to appear in your account.

 

​

3. Return Shipping

If you are returning an item due to damage, defect, or an incorrect order, we will provide a prepaid return shipping label. Please follow the instructions provided by our customer support team for returning the items.

 

​

4. Non-Refundable Items

Please note that certain items may not be eligible for refunds, including:

 

- Customized or personalized items, unless they are damaged or defective.

- Items that have been used, altered, or damaged after delivery.

 

​

5. Canceling an Order

If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, but you may still be eligible for a refund under our refund policy.

 

​

6. Contact Us

If you have any questions or concerns about our refund policy, please contact us at hello@pelemento.com. Our customer support team is available to assist you with any issues related to your order.

​

​

Thank you for choosing Pelemento  for your wall art needs. We appreciate your business and strive to provide the best possible service to our customers!