the terms & privacy stuff you need to know
Terms of Use
Welcome to Pelemento! These Terms of Use govern your use of our platform and services. Please read them carefully.
1. Acceptance of Terms
By accessing or using our platform and services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use our services.
2. Description of Services
Pelemento provides a platform for users to upload photos and create personalized wall decor. We offer various printing options and sizes. We strive to deliver high-quality products to our customers.
3. User Accounts
To access certain features of our platform, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information when creating an account.
4. User Content
You retain ownership of any photographs or other content you upload to our platform ("User Content"). By uploading User Content, you grant Pelemento a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and distribute the User Content for the purpose of providing our services.
You agree not to upload any User Content that infringes upon the rights of others, including copyright, trademark, or privacy rights. We reserve the right to remove any User Content that violates these terms or is otherwise objectionable.
5. Ordering and Payment
When you place an order through our platform, you agree to pay the specified price for the products and any applicable taxes and shipping fees. Payment is due at the time of purchase. We accept various payment methods, including credit cards and electronic payments.
6. Shipping and Delivery
We strive to process and fulfill orders promptly. However, delivery times may vary depending on factors such as product availability and shipping location. We are not responsible for delays caused by third-party shipping carriers.
7. Refunds and Returns
We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us within 30 days of receipt to request a refund or replacement. Refunds will be issued in accordance with our Refund Policy.
8. Intellectual Property
All content and materials available on our platform, including but not limited to text, images, graphics, logos, and software, are the property of Pelemento or its licensors and are protected by copyright, trademark, and other intellectual property laws.
9. Limitation of Liability
To the fullest extent permitted by law, Pelemento shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our platform or services.
10. Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of United States, without regard to its conflict of law principles.
11. Changes to Terms
We reserve the right to modify or update these Terms of Use at any time. Any changes will be effective immediately upon posting on our platform. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.
12. Contact Us
If you have any questions or concerns about these Terms of Use, please contact us at hello@pelemento.com.
By using our platform and services, you agree to abide by these Terms of Use. Thank you for choosing, Pelemento!
Privacy Policy
At Pelemento, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us.
1. Information We Collect
Personal Information: When you create an account or place an order on our website, we may collect personal information such as your name, email address, shipping address, and payment details.
Photographs and User Content: We may collect photographs and other content that you upload to our platform for printing purposes.
Usage Data: We may collect information about your interactions with our website, including your IP address, browser type, pages visited, and other usage data.
2. Use of Information
We use the information we collect for the following purposes:
Providing Services: To process and fulfill orders, communicate with you about your orders, and provide customer support.
Improving Our Services: To analyze usage patterns, identify trends, and make improvements to our website and services.
Marketing and Promotions: With your consent, to send you promotional emails and other marketing communications about our products and services.
3. Sharing of Information
We may share your personal information with third-party service providers who assist us in providing our services, such as payment processors and shipping carriers. We may also share information in response to legal requests or to protect our rights and interests.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze usage patterns on our website. You can control cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.
5. Data Security
We take reasonable measures to protect the security of your personal information and prevent unauthorized access, disclosure, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
6. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately.
7. Your Rights
You have the right to access, correct, or delete your personal information. You may also have the right to object to or restrict certain types of processing. To exercise these rights, please contact us using the information provided below.
8. Changes to this Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at hello@pelemento.com.
Thank you for trusting Pelelmento with your personal information.